FAQ
Frequently Asked Questions
We take a refundable bond on all rentals which is $500 depending on the vehicle. This bond is refundable provided the vehicle is returned on time, and in the same condition as it went out.
The bond can be paid only Debit or credit card. We do not accept Cash or EFTPOS cards.
We have short term parking for pick up and drop off ONLY, however there are local streets nearby where you can leave a vehicle longer term.
Yes, we do provide one way rentals between Auckland and Christchurch. One way fee is applicable on all one way rentals. As the one way fee depends on vehicle availabilities at both the locations, please get in touch with our staff to find out more details. Keep and eye out for One-way Deals.
We have a minimum age of 21 for all drivers.
We require that all drivers have the equivalent of a full New Zealand drivers’ licence. We will accept on a limited basis a NZ restricted licence however higher insurance excess applies.
We accept licences from all around the world provided that they are in English or that they are accompanied by a certified translation. you can refer to the NZTA (NZ Transport Authority) website
www.nzta.govt.nz for further information.
All vehicles are covered with 24x7 roadside assistance and if the vehicle cannot be repaired within a reasonable period of time, we will replace it. (some minor conditions may apply)
If you return you vehicle earlier than expected then a minimum of 24 hours’ notice is required before any refund applies.
We require at least 48 hours’ notice of cancellation. If you do not advise us that you wish to cancel your booking then we reserve the right to charge you a minimum 20% cancellation fee in the event of a cancelled booking of less than 48 hours without notice then a 100% cancelation fee will apply.
No, we don’t. When you pick up your car rental you can add as many drivers to the rental agreement without incurring any additional charges.We require at least 48 hours’ notice of cancellation. If you do not advise us that you wish to cancel your booking then we reserve the right to charge you a minimum 20% cancellation fee in the event of a cancelled booking of less than 48 hours without notice then a 100% cancelation fee will apply.
We have an arrangement with one of the leading Park and Ride services at Auckland airport allowing us to offer both pick up and drop off 24/7/365 … so no matter what time of the day or night you are arriving, even on Christmas Day. An additional charge applies for this service.
Click here for more information.
With the exception of Christmas day our office in Kelston is open from 8am to 5pm every day and as stated above our Auckland airport operation never closes.
if you are unable to find your driver’s licence then we would be unable to assist with your rental as both Police and Insurance regulations require us to sight a valid current licence prior to you driving the rental vehicle.
Currently, we only accept VISA and MASTERCARD.
We accept all payments ONLY on Debit or Credit cards.
PLEASE NOTE: We do not accept American Express cards.